Refund Policy

Refund Policy

At 9506-2998 Québec inc., we are committed to providing high-quality digital products and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for our "Flow by Lingua" services and products. Please read this policy carefully to understand your rights and obligations.

1. Service Description

Our "Flow by Lingua" services include digital books, guides, and resources designed to help children develop reading skills and enrich their literary experiences. Prices for these products and services vary, as detailed in our digital product catalog.

2. Eligibility for Refunds

Refund requests will be considered under the following circumstances:

  • The request for a refund is made within 30 days of the original purchase date.
  • The digital product has not been downloaded or accessed more than once. If the digital content has been fully downloaded or accessed multiple times, it is considered consumed and non-refundable.
  • You must provide a valid reason for the refund request, such as product defects or non-delivery of promised content.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Requests made after 30 days from the purchase date.
  • The digital product has been fully downloaded or accessed multiple times.
  • Failure to provide a valid reason for the refund request.
  • Change of mind or dissatisfaction after accessing the majority of the content.

4. Refund Process

To request a refund, please follow these steps:

  • Contact our customer support team at [email protected] with your order details and the reason for your refund request.
  • Our team will review your request and may ask for additional information to process the refund.
  • If your refund request is approved, the refund will be processed within 14 business days to the original method of payment.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to contact us:

Email: [email protected]
Phone: 438-228-8652
Address: 136A 8e Avenue Deux-Montagnes (Québec) J7R3J9 Canada